1. Visit us in store and enjoy air-conditioned showrooms with over 1000 lights on display.
2. You can order by telephone any of the lighting you see on this site, or any lighting from the
many other suppliers we are agents for. We can supply most lighting available on the internet.
Please call 01702 477633 Mon - Sat 9.30am to 5pm
3. Email us your enquiry and we will deal with it promptly.
Alternatively, leave contact details and we will phone you at your convenience - even out of hours.
Please send your email to firstname.lastname@example.org
4. Buying Online
Please check the dimensions of the lighting you like so that you are happy it will be suitable for your
ceiling height or wall space.
Generally the height shown for ceiling lights with chain does not include the chain so please allow for
this in your measurements.
We are more than happy to help with sizing so please contact us if in doubt.
Having made your choice, click on the Add To button and with all items you require in the Merlotet,
proceed to Checkout.
Here you will be asked for some details to process your order. You will then be transferred to our
secure payment server which is Barclaycard , to complete your purchase.
We accept all major credit and debit cards online. (please note we do not accept Amex)
Please note that for your security we will only deliver to the registered cardholder’s address.
You will receive an order confirmation by email, and a second email from Barclaycard which is your
These are automated responses to show that we are in receipt of your order and your payment.
We will process your order promptly.
Should an item be priced incorrectly or be unavailable we will contact you to advise and refund.
If you are local or can pop into either of our showrooms you are, of course, welcome to collect in store.
For delivery all orders over £99 free of charge to the UK mainland .
If you would like delivery elsewhere, please contact us for shipping charges first.
Any orders below £99 will be subject to a £12 carriage charge.
Your order will usually be available for despatch within 7 working days.
We will contact you if there is a delay in your order and you may of course cancel if you wish
Before we send your order we will phone you to let you know when to expect delivery, so please
leave a contact number.
If this day is not convenient we will send out your lighting to suit you -
please note that we cannot deliver on weekends.
Your order will be sent by courier service with next working day delivery 8.00am and 6.00pm.
Unfortunately, we cannot guarantee a time or am/pm delivery time.
All deliveries will need to be signed for.
If your consignment looks damaged on arrival, please sign for as damaged.
If you are at all unsure please sign as unchecked.
In the unlikely event of a problem of any kind, you can be assured that we will deal with it with the
same level of care and after sales service that our store customers enjoy for peace of mind.